Help Department

Is it better to wait until I arrive in Hawaii to book my activities?
Why should I book ahead of time on line?
Many activities sell out weeks or even months in advance, so if you wait until you arrive, you may not be able to get tickets. If you wait until you arrive in Hawaii to book your activity, you may be disappointed to find that not only is your chosen activity sold out, but most other activities are sold out as well.

Booking an activity requires that you use a cookie-enabled browser (all modern browsers are cookie-enabled). A cookie is a "key" to your shopping cart, and without that, there is no way to unlock it. The cookie is your key, and it is kept by your browser. The cookie is a simple encoded text file that acts like your personal key.

Beyond that, simply add any activity to your cart and proceed to the checkout when you are ready to purchase admission to the activity. If you have any questions, please feel free to contact us anytime via the Contact Us page.

Canceling or changing your order is done by logging in to your account and following the links to "Cancel Your Reservation" or "Change your Reservation". Both actions are governed by the Terms of Use agreement and the Cancellation Policy of the site.

If you have a problem with an order, please feel free to contact us anytime via the Contact Us page. We will expedite your request if you put "Order Problem" in the subject line.

If you have problem logging into your account, you can have your password sent to you via the Forgot your Password page. If there is another general issue with logging in, please don't hesitate to contact us. Be sure to put "problem logging in" in the subject line.

The password to your account can be emailed to you by visiting the Forgot your Password page. To receive your password, you must answer the question that you wrote when you created your account. The password will only be emailed to the email address that you entered when you created your account.

A voucher is your ticket to each activity that you purchase. Like an airplane ticket, your voucher is required for entrance to the activity. Each voucher has a unique identifier and a bar code and can only be used once.

When your purchased activity has been confirmed, your voucher will be available for printing from your account. Simply log into your account and click on the "Voucher" link.

Yes, your voucher is required for admission to the activity you have purchased.

You can print your voucher on any printer connected to your computer. Simply click the "Print Voucher" link.

The privacy policy can be found here.

The security of your credit card and other personal information is of utmost importance.

Big Kahuna Hawaii takes every precaution to protect your information. When you submit sensitive information via our website, the information is protected both online and offline. When you enter sensitive information (such as credit card number or address) in a form, that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as the purchase form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect your information offline. All of your information, not just the sensitive information mentioned above, is restricted. Only employees who need the information to perform a specific job (our customer service team) are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices.

Gift Certificates are currently not available, however it is possible to book an activity as a gift for another person.

Simply make a reservation in your name. On the final booking page, there is a place for "Comments/Requests". Please add a note that your reservation is a gift and provide us with the name of the person you will be giving it to.

If you have any questions regarding booking an activity as a gift for another person, please feel free to contact us at any time.

Our cancellation policy is clearly stated on our Cancellation Policy page. To cancel your activity reservation, simply login and follow the links to "Cancel your Reservation".

You may make changes to your activity, such as time, date and number of persons, as long as those changes comply with our Terms of Use and Cancellation Policy. To make changes, simply login to your account and follow the links to "Change your Reservation". Please note that changes to a reservation which increases the size of your party are on a "space available" basis only and should be done as far in advance as possible to maximize the chance of space being available. Many activities sell out weeks and sometimes months in advance, so it is best to finalize your plans early.

All advertisers are welcome to contact us regarding advertising initiatives via our contact us page. All correspondences will be kept strictly confidential.

Directions to the activity are available on the activity's webpage in the "Driving Directions" section. We suggest you print out that section. Additionally, "Driving Directions" for an activity that you have booked are available by logging in and clicking on the activity link.

Simply put, cookies are a text file which we ask your browser to save. This piece of text is completely harmless. It looks like "abcdefghijklmnop123456789". The reason this piece of text is required is simple too: the World Wide Web is built on "respond and forget" technology. Basically, that means that when you ask for a web page, the server sends it to you and then forgets who you are. A cookie is a "key" so that our server can remember you.

In the same way that your automobile wont work without a key to start it, without a cookie to remember you, the shopping cart will not work.

If you would like further information about cookies, we suggest you do a Google search for "cookies".

Below are instructions for enabling cookies in your browser. If you have trouble, please feel free to contact us.

Enabling cookies on your browser. Microsoft Version      Instructions Internet Explorer 6.0 (Windows) Select Tools menu and scroll down to Internet Options and click on the "Privacy" tab Click on the "Advanced" button Check the box next to "Override Automatic Cookie Handling" Check the box next to "Always allow session cookies" Internet Explorer 5.0 (Windows) Select Tools menu and scroll down to Internet Options and click on the "Security" tab. The default selection, "Medium", supports cookies, but you can click on the "Custom Level" button to check. Scroll down until you see the word "Cookies" and verify that the radio button next to "Enable" is selected in both options. Internet Explorer 5.0 (Macintosh) Go to the Edit menu and scroll down to Preferences Scroll down until you see "Cookies" under Receiving Files. Make sure that "Never Ask" is selected. Internet Explorer 4.0 (Windows) Select View menu and scroll down to Internet Options and click on the "Advanced" tab. Scroll down until you see the word "Cookies" and verify that the circle next to "Always accept cookies" is selected. Internet Explorer 4.0 (Macintosh) Go to the Edit menu and scroll down to Preferences Scroll down until you see "Cookies" under Receiving Files. Make sure that "Never Ask" is selected. Netscape Version Instructions Communicator 4.x (Windows) Click the Edit menu and scroll down to Preferences Select "Advanced" To enable: Select "Accept all cookies" or "Accept only cookies that get sent back to the originating server". To get a prompt: Check "Warn me before accepting a cookie" and select "Accept all cookies" or "Accept only cookies that get sent back to the originating server" Click "OK" Communicator (Macintosh) Go to the Edit menu and scroll down to Preferences Select the Advanced option and then check the Accept Cookies box

 

The whales are here in Hawaii from mid-December until the end of April and may be visible at other times of the year as well. Whale watches are available throughout the season and any ocean excursion will provide you with a chance to see these magnificent creatures.